F.A.Q

1. How do I start & stop the charge points?
Start and stop a charging point with the following options:
  • Using the Connected Kerb App:
    • Option 1:
      • Locate and tap the QR code icon that’s in the middle & at the bottom of the app.
      • Locate the QR code icon on the Connected Kerb label that’s on the charging point.
      • Position the icon within your camera frame and the charging point will start and the LED turns blue.
      • To stop charging, tap “Stop charging” in the app and the LED turns green.
    • Option 2:
      • Enter the 4 digit ID number located on the Connected Kerb label in the search bar at the top of the app and the LED turns blue green.
      • To stop charging, tap “Stop charging” in the app and the LED turns green.
  • Using an RFID card:
    • Please note: any RFID card can be used.
    • To register one on the Connected Kerb app, select “RFID Cards” on the drop down menu (top left corner) in the app, and follow the instructions.
    • Swipe the card on the RFIP read on the charging point to start a charging session and the LED turns blue.
    • Swipe it again to stop charging and the LED turns green.
2. What cables do I need?
You need your own cable with a Type 2 connector.
 
3. What is your pricing?
  • We charge no membership or connection fees.
  • The average price per kWh ranges between £0.23 and £0.25.
  • How is this calculated?
    Simply: the combination of power and our fee is the tariff that you will pay per kWh. 
    A small fee is agreed on a case-by-case basis with our clients (i.e local authorities, workplace, etc.) on top of the per kWh power price that we are charged by the power provider. 
4. Where can I access my balance and charging history?
Account balance and charges can be viewed in the app menu, under “Balance” and “Charging History”, respectively.
 
5. What is the speed of the chargers?
The charging speed is 7kW or 22kW. 
 
6. How long will it take to charge my car?
Please note: the time it takes to charge depends on the car battery size which can vary greatly.
Our 7kW chargers can take on average 9-10 hours to fully charge while our 22kW will take around 4-5 hours.
 
7. Who do I do if I encounter a problem with the charging point or when I’m charging?
Please, call our customer support at 0800 0291 696 or via email at support@smartkerb.com, we will be happy to assist. Most problems encountered can be fixed remotely.
 
8. What do I do if there’s a petrol or diesel car blocking the charging space?
  • Please note that many of our charging points are not EV dedicated bays. These decisions are made by our clients, in this case, local authorities.
  • However, we welcome feedback and monitor bays being occupied to share the information with the councils who can in turn decide to block these bays to petrol or diesel cars.
  • Please, call us at 0800 0291 696 or email us at support@smartkerb.com to report any occurence.
9. What do I do if I find a charge point has been damaged or vandalised?
Please, call our customer support at 0800 0291 696 in the first instance with the charging point number and a picture, if possible. We will be happy to assist.
 
10. How can I get an RFID card?
RFID cards can be requested by clients / employers for their staff/employees. 
 
11. What should I do if I lose my RFID Card?
Go to “Menu” in the app, top left corner, go to RFID Cards and disable your lost card. You can then self-register an RFID card in the same menu.
 
12. How do I cancel my account?
Tap drop down menu icon, top left corner of the app, then tap your account name, scroll down and tap “Remove account”. 
We would be sorry to see you leave and always welcome feedback. Please, do not hesitate to call us at 0800 0291 696 or email us at support@smartkerb.com.